Answers to the most frequently asked questions about Fajr's products, ordering, shipping, and services.
What are the best Islamic gifts from Fajr?
Fajr offers a wide range of Islamic gifts such as Al-Qur'an sets, prayer mats, prayer beads, Umrah & Hajj hampers, worship essentials, and exclusive gift sets for family, relatives, friends, and colleagues.
Where can I buy Fajr products?
Fajr products can be ordered directly on this website. For special requests or bulk orders, you can also contact our team via WhatsApp.
Does Fajr handle orders for companies or special events?
Yes. Fajr offers corporate gifting, event hampers, bulk souvenir orders, and orders with specific personalization. Fill out the Gift Consultation form so we can give you recommendations.
Can I add a name or a special message to the gift?
Yes, for selected products. Write your message in the notes field at checkout, or send it to our admin via WhatsApp.
How does shipping work and how long does delivery take?
Orders are processed once payment is confirmed. Every package is photographed before shipping. Delivery time depends on the destination address and the courier service selected.
Does Fajr ship outside the city and abroad?
We ship across Indonesia. For international shipping, please contact our team first to check service availability and shipping costs.
What payment methods are available?
Virtual account, QRIS, and e-wallets (via payment gateway). For orders via WhatsApp, the payment method is confirmed by our admin.
What if the product I receive is damaged or incorrect?
Contact Fajr's admin right away and include a photo or video of the package condition upon arrival. Our team will help review it and provide a solution.